Ordering & delivery

So glad you're choosing a Wishly! Whether it's for a birth, the holidays or another special occasion, we make sure your unique surprise arrives perfectly. Below you'll find everything you need to know about our ordering and delivery process.

1. How does ordering work?

At Wishly it's all about the personal message. Because these wishes are the heart of the product, the following applies: we only start making the order once all wishes have been submitted.You're in control here. You can submit the wishes right during checkout, or take your time after placing the order. As soon as the wishes are completely filled in, we press the start button and your Wishly is prepared!

2. Delivery options & shipping costs

You can have your order delivered exactly where you want it:

  • Straight to the recipient: The perfect surprise, right on their doormat.
  • To your home: So you can hand over the Wishly personally.
  • Split shipping: Ordering several Wishlys and want to send them to different addresses? You can! Please note that shipping costs are charged per delivery location.

Our shipping rates

  • 1 to 6 Wishlys per address (letterbox parcel): € 4,95
  • 7 or more Wishlys per address (parcel): € 7,95

Please note: at the moment we only deliver within the Netherlands. Behind the scenes we're working hard to deliver across Europe as soon as possible!

3. Delivery time: ordered today, shipped today

Can't wait to give the gift? We work with PostNL for fast delivery:

  • Ordered before 4:00 pm and all wishes submitted? Then we hand your parcel to PostNL the same day.
  • Depending on how busy the postal carrier is, it usually takes 1 to a few working days for the Wishly to arrive.

4. Track & Trace (your surprise is safe)

As soon as your parcel has been handed over to PostNL, you'll receive an e-mail from us with a Track & Trace code. Good to know: We send this e-mail and all order updates only to you as the buyer. If you send the Wishly directly to the recipient, we won't give the surprise away early!

5. Payment & invoicing

With us you always pay safely and securely using the well-known payment methods, including iDEAL, Apple Pay, Google Pay, credit card and Pay Later.

No prices in the box: Because the Wishly is often sent as a gift, we never put a packing slip with amounts in the box. You receive the invoice digitally only, at your own e-mail address. The recipient only sees the surprise!

6. Business or large orders

Would you like to order several Wishlys at once, for example for your department or as a corporate gift? Then get in touch via the Contact page. We'd be happy to discuss the options for a business order!7. Returns

Because the wishes make the product unique, specific conditions apply. You can find more information about this on our Returns page.