Cancellation

We're sorry you want to cancel your order! Because we make unique, personalised gifts at Wishly, we work with a tight production process. Below you can read exactly how cancelling or changing your order works.

When can I still cancel?

• Until the wishes are final: You can cancel or change your order free of charge as long as the status in your account is "Pending".
• Once we start programming: After all personal wishes and messages have been submitted, we get straight to work programming and making your Wishly. From that moment on, the product is made uniquely for you and you can no longer cancel the order free of charge. Your 14-day right of withdrawal after receipt remains. See returns for what that means for a used Wishly.

How can I cancel?

If your order still has the right status, you can cancel via your My Wishly account.

1. Log in on the website
2. Go to your orders and check the status.
3. If the 'Cancel' button is still active, you can stop the order right there.

Please note: We process orders quickly. Have you already submitted your wishes? Then chances are our systems are already busy configuring your physical display. Not sure? Please contact us straight away.

Refund

If the cancellation is submitted in time and confirmed by us, we will refund the full purchase amount within 5 working days via the payment method you used at checkout.