Returns

Not completely happy with your Wishly or changed your mind? No problem. You have the right to cancel your order within 14 days of receipt.

Below we explain step by step how the return process works and what to look out for.

How do I return my order?

Step 1: Register your return

Get in touch within 14 days via our return form and state your order number and the e-mail address you used when ordering. We will then send you the return instructions.

Step 2: Pack the Wishly

Pack the Wishly carefully, preferably in the original packaging, so it is well protected during transport. Make sure the product is complete.

Step 3: Ship

Take your parcel to a post office and keep the proof of postage safe. Please note: the cost of the return shipment is at your own expense.

Step 4: Refund

As soon as we have received your return in good order and checked it, we will refund the purchase amount as soon as possible (within 14 days at the latest) to the account you paid with.

Inspecting versus using

You're welcome to switch on the Wishly after receipt to see whether it works properly and to assess the product, just as you would in a physical shop.

Reading it all is use

The magic of a Wishly lies in the personal messages. It is therefore important to know that for returned products we read out the hardware logs. These logs show us how often the button was pressed and how many messages were shown.

Do the logs show that the stream of messages has been (largely) gone through or consumed? Then we consider the product 'used' and not merely inspected. Because the value of the product lies in the specific message, we are in that case obliged to charge a reduction in value. This reduction in value can amount to up to 100% of the purchase price. We do this to prevent a Wishly from being used as a free one-time gift.